Terms and Conditions at the Ski Massif Chalet

1. Making a booking.

Bookings are made by telephone or email and are confirmed on receipt of a signed booking form and all deposits. The signatory of the booking form is then referred as the client and is responsible for all the named members of the party relating to the booking.

2. Cancellations and changes by the client.

If you cancel all or part of your booking after it has been confirmed by Ski Massif, we must be notified in writing by recorded delivery by the person who signed the booking form. We will do our utmost to accommodate your request, but this may not always be possible.

More than 10 weeks before departure; loss of deposit
6-10 weeks of departure date: 50% of total cost
2-6 weeks of departure date: 75% of total cost
2 weeks or less of departure date: 100% of total cost.

3. Client responsibility and behaviour.

Clients are responsible at all times for the safety of their personal baggage, documents and all ski equipment including rental equipment. Ski Massif reserve the right, at our discretion, to terminate without notice and liability the holiday of any person whose behaviour is such that it is likely to disrupt the enjoyment of others on holiday and cause damage to property or third party. Full cancellation charges will apply and we will be under no obligation whatsoever for repatriation or any costs incurred by the client.

4. General conditions.

Ski Massif does not accept pets. For safety reasons, there is a no smoking policy in the chalet. Clients may smoke if they wish to do so on the external terraces. Ski Massif cannot accept responsibility for loss or injury during organised guiding sessions or otherwise. Ski Massif cannot accept responsibility for any loss, delay or costs connected with adverse weather or traffic conditions, avalanche danger, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and skiing. Ski Massif cannot accept responsibility for any limitations imposed by resort authorities, ski lifts and ski school, ski hire operators or any travel arrangements made by the clients.

5. Child discounts.

Apply only when sharing a room with 2 full paying adults, otherwise full adult price will apply.

6. Complaints

In the unlikely event of any problem occurring during your holiday, please report this straight away and before your departure so that the matter can be resolved immediately. A claim can only be considered if made in writing within 28 days following completion.